Refund & Returns Policy
Refund & Returns Policy
Last updated: August 2026
At Zar Umxhosa, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
OUR PROMISE
We want you to love your product. if you are not satisfied, you may return unopened and unused products within 14 days of delivery for a full refund or exchange.
CONDITIONS:
>Item must be in original packaging
> Seal must not be broken
>Proof of purchase required
Returns
- Items may be returned within 7 days of delivery
- Items must be unused, unopened, and in original packaging
- Proof of purchase is required
- Fragrance and beauty products that have been opened cannot be returned for hygiene reasons
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 5–7 business days to your original payment method
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us at gabaumxhosapty@gmail.com
Non-Returnable Items
- Opened fragrance or beauty products
- Gift cards
- Sale or clearance items
How to Initiate a Return
Email us at gabaumxhosapty@gmail.com | WhatsApp 061 273 0449 us with your order number and reason for return. We will provide return instructions within 24 hours.