Frequently Asked Questions

Frequently Asked Questions

Orders & Payment

How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. Follow the steps to enter your delivery and payment details.

What payment methods do you accept?
We accept credit/debit cards, EFT, and other methods displayed at checkout.

Can I change or cancel my order?
Orders can be changed or cancelled within 1 hour of placement. Contact us immediately at gabaumxhosapty@gmail.com or WhatsApp 0673227668.

Shipping & Delivery

How long does delivery take?
Major cities: 2–4 business days. Other areas: 3–6 business days. Remote areas: 5–8 business days.

How much does shipping cost?
Under R500: R89 | R500–R999: R59 | R1,000+: FREE. See our Shipping Policy for full details.

How do I track my order?
Once dispatched, you'll receive a tracking number via email or WhatsApp.

Returns & Refunds

Can I return a product?
Yes, within 7 days of delivery if unused and in original packaging. Opened fragrance/beauty products cannot be returned for hygiene reasons.

How long do refunds take?
Approved refunds are processed within 5–7 business days to your original payment method.

Products

Are your fragrances authentic?
Yes. All Zar Umxhosa products are original, premium-quality fragrances crafted under our brand.

Do you offer gift wrapping?
Yes! Contact us before placing your order to arrange gift wrapping and a personalised message.

Contact Us

Still have questions? Reach us at gabaumxhosapty@gmail.com or WhatsApp us directly. We respond within 24 hours.